Learn the skills you need to succeed in the
well-paying field of technical writing.
Writing Great Technical Documents
Learn how to choose the right words, write
powerful sentences and paragraphs that flow, using technical terms.
The Keys to Effective Editing
If you aspire to be an editor, this course
will teach you the fundamentals of top-notch editing for both fiction
and nonfiction.
Grammar Refresher
Gain confidence in your ability to produce
clean, grammatically correct documents and speeches
Administrative Assistant
Fundamentals
This course will help you discover and master
the essentials of managerial and staff support, information and records
management, communications technology, travel and meeting coordination,
space planning, and office
ergonomics.
Effective communication is important to your success
at any job you may seek.
This modular format offers eight
short, focused learning sessions, each concentrating on fundamental
communication skills critical to job functions at any organizational level.
Mastering these skills will enable you to make a greater contribution to
your organization’s overall business goals. Notes: Required for the Human Resource Practitioner, Business
Communication and Quality Management certificates. Anyone may enroll.
Module 1
Looking Within: Identifying Your
Communication Strengths and Weaknesses
Using a variety of self-assessment tools,
determine your communication pluses and minuses. Learn the
importance of strong communication skills and how to set goals for
improvement.
Learn the
"red flags" of impending conflict, whether it’s a minor
misunderstanding or a signal for major trouble ahead. Using conflict
models, practice the art of resolving conflict in various
situations.
Studycommunication styles and
processes and find out how to sharpen your basic skills. Other
topics: the importance of using nonsexist language and how to use
e-mail as an effective communication tool.
We learn how to read, write, and do math,
but have we ever been taught how to listen? This session includes a
self-assessment of this important skill, followed by ways to
improve. Part of this class is devoted to dealing with
organizational change.
Evaluate your speaking habits and
determine how to improve on this essential business skill by
learning the basics of oral communication. Learn how to communicate
in large and small groups.
Feedback is essential whether it’s used to
praise or criticize. Learn how to give–and receive–both negative and
positive feedback. Recognize self-defeating attitudes that stand in
the way of using feedback in the business world.
Use self-assessment tools to determine
your level of self-esteem. Learn the differences among passive,
aggressive and assertive behavior and how to improve what’s good
while eliminating what’s not so good.
Everyone talks about stress, but who’s
doing anything about it? The first step is to admit that it’s a big
part of our lives and then begin to understand it. Then, learn how
to cope with stress. Other topics include dealing with job burnout
and breaking bad habits.
These four
cutting edge topics combined with the eight Essential Business Communication
modules complete the Business Communication Certificate.
Instructor:
Mary Morgan, see Essential Business Communication
Module 1:
Communication and Technology How do mass media, e-mail, instant messaging and other technology tools
affect the spoken and written word? What are future trends to look for?
Module 2:
Communicating Across the Generations It is essential that you understand the differences between what the Baby
Boomers, Generation X and the Millennials want and how they communicate.
Devise strategies to appeal to each generation.
Module 3: Cultural Communication How does the brain affect how we communicate? Learn the best ways to handle
gender and cultural communications so that you can minimize offending words
and phrases.
Module 4:
Coping with Change Refusing to change may be your biggest barrier to improving communication.
Find and examine your “stuck” places. Devise a plan to make realistic
improvements and change.
Sorry,
this series is no longer available
Next dates are October 28 - November 18
1W-0932A:
4 Wed. , April 23- May 14, 6-8:30 p.m.
10 hours/1.0 CEU
Room: NS08
Fee: $139 (includes materials and parking, no additional discount)
Working
with people
