COMMUNICATION
Instructors
Charlie Adams: BS, University of Mississippi; a national speaker, longtime television anchor, features reporter and sportscaster who has been delivering presentations for over 25 years
David Eastman: MS, Indiana University; experienced and dynamic trainer and instructor
Mona Mathis: MS (Counseling Education) and BA (Psychology), Indiana University; Indiana Licensed Clinical Social Worker, Marriage and Family Therapist, Mona brings her 30 years in the mental-health industry experience to IU South Bend. She is also certified as an Instructor of Ericksonian Hypnosis and Trainer of Neuro-Linguistic Programming. She has been in private practice for 13 years.
Melinda McNamara: BS, Kansas State University; communications and marketing consultant and instructor
The World of Professional Speaking
Want to motivate people? Want to become a professional speaker? This is the class for you. Designed for those who want to learn techniques to lead their people or want to become a professional speaker. This class will take you behind the scenes in the world of professional speaking. You will learn what it takes to craft a message that impacts lives and the steps necessary to become a professional speaker.
Key topics include:
- How to Develop a Message
- Learning What Topics are in Most Demand
- How to Work with Meeting Planners
- Understand Speaking as a Business
- How to Motivate Your People with Ongoing Presentations at your Business or Organizations
Instructor: Charlie Adams
2 hours; 0.2 CEU
CM-4Y-2329A [CANCELLED]
Wed., Sept. 16; 6-8 p.m.
AI001A, Management Training Center
$165
Working Together, Better Than Ever: Communications and Teambuilding
It's obvious: We can accomplish a whole lot more when we work together than when we're at odds with each other; but let's face it—not everyone is that easy to get along with! Working Together Better Than Ever will provide you with the simple, yet powerful, communications tools that you need to get along with even the most difficult co-workers.
In this high-spirited program you will learn how to:
- Build rapport
- Reinforce your message with powerful body language
- Initiate change with the Four Step Communications Model
- Provide constructive feedback and praise
- Interrupt negative behavior patterns
- Build more synergy and camaraderie
This is a chance for you to expand your human relations abilities and walk away with a tool belt full of techiniques that you can use to accomplish more with less interpersonal friction
Instructor: David Eastman
6 hours; 0.6 CEU
CM-4Y-2335A
Fri., Sept. 18; 8:30 a.m.-3:30 p.m.
Elkhart Center A215
$250 (includes materials and refreshments; lunch on your own) [Register Now]
NEW!
In a highly competitive market, more than ever, one needs an advantage over the competition. Breathe new life into your approach to sales. Sales experts are teaching body language and subconscious verbal patterns around the country. Tony Robbins first introduced these basic concepts of Neuro-Linguistic Programming (NLP) through his books and lectures. Now, even our recent TV shows have taken an interest in body language and eye movement as a way of identifying those who lie from those who do not. Do not be left behind just listening to what the customer says. Learn to read their inner thoughts.
Body Language–Read it, Use it
75% of all communication is body language. Can you really afford to miss valuable clues to the inner thoughts of your customers? This is the perfect introduction to incorporating the new science of sales into your selling style. Develop new sales skills that give you a tremendous advantage over your competition. Salespeople who learn to understand eye movements and body language can significantly increase their sales.
Key topics include:
- Truth or consequences, the eyes have it
- When does a smile mean more than a smile?
- It’s not what you say, but how you say it
Combining your familiar selling style and your new skills
When you possess knowledge about body language, such as how to read it and how to use it, you develop communication skills that enhance your ability to handle situations throughout your daily life.
Instructor: Mona Mathis
12 hours; 1.2 CEUs
CM-4Y-0309A [CANCELLED]
4 Wed., Sept. 23-Oct. 14; 6-9 p.m.
AI001A, Management Training Center
$399 (includes materials)
Language of Influence
Want to know what it will take to sell to a new customer? Listen closely and each customer will tell you how. Each person decides to buy in a different way and for different reasons. Learn to present your product or service in a way that fits into each customer’s unique buying pattern. If you only have one approach to selling, you will only be successful part of the time. This class explains how to recognize each prospect’s personal buying-strategy and value system.
Classes are interactive and include lecture, questions, voluntary practice, and discussion. This is the most powerful way to present new material, as it increases learning and retention. Those who learn The Language of Persuasion listen and respond to customers and employees as never before. These skills add a new dimension to every conversation you have. Upon completion, you will feel increased confidence in your ability to sell. Mastering the language patterns of customers gives a salesperson a tremendous advantage over the competition.
Key topics include:
- Establish rapport within minutes of meeting a prospect
- Turn every prospect into a customer
- Identify a customer’s values and preferences
- No more guessing about when to close
This is stand alone training or the perfect follow-up to Body Language- Read it, Use it. Upon completion, you will feel increased confidence in your ability to sell. Mastering the language patterns of customers gives a salesperson the flexibility to change each sales presentation to appeal to each customer.
Instructor: Mona Mathis
12 hours; 1.2 CEUs
CM-4Y-0310A
4 Wed., Oct. 28-Nov. 18; 6-9 p.m.
AI001A, Management Training Center
$399 (includes materials) [Register Now]
Essential Business Communication
This modular format offers eight short focused learning sessions, each concentrating on fundamental communication skills critical to job functions at any organizational level. Mastering these skills will enable you to make a greater contribution to your organization’s overall business goals.
Note: Required for the Human Resource Practitioner and Quality Management certificates. Anyone may enroll. No additional discount.Modules are available individually for $49 each or as a group. A special discounted fee of $299 is available to those who register for all eight modules.
Enroll in this section if you want to take all eight modules.
Instructor: Melinda McNamara: BS, Kansas State University; communications and marketing consultant and instructor
20 hours; 2 CEUs
CM-4Y-0064A
8 Tues., Sept. 22-Nov. 10; 6-8:30 p.m.
AI001B, Management Training Center
$299 [Register Now]
Module 1: Looking Within: Identifying Your Communication Strengths and Weaknesses
Using a variety of self-assessment tools, determine your communication pluses and minuses. Learn the importance of strong communication skills and how to set goals for improvement.
CM-4Y-0064A1
Tues., Sept. 22
$49 [Register Now]
Module 2: The Art of Communicating
Study communication styles and processes and find out how to sharpen your basic skills.
CM-4Y-0064A2
Tues., Sept. 29
$49 [Register Now]
Module 3: Do You Hear What I Hear
We learn how to read, write, and do math, but have we ever been taught how to listen? This session includes a self-assessment of this important skill, followed by ways to improve.
CM-4Y-0064A3
Tues., October 6
$49 [Register Now]
Module 4: Giving and Receiving Feedback
Feedback is essential whether it’s used to praise or criticize. Learn how to give and receive both negative and positive feedback. Learn how negative self-talk can limit successful communication.
CM-4Y-0064A4
Tues., October 13
$49 [Register Now]
Module 5: Improving Your Self Esteem
Use self-assessment tools to determine your level of self-esteem. Learn the differences among passive, aggressive, and assertive behavior and how to improve what’s good while eliminating what’s not.
CM-4Y-0064A5
Tues., October 20
$49 [Register Now]
Module 6: Understanding Others: Conflict Management
Learn the “red flags” of impending conflict, whether it’s a minor misunderstanding or a signal for major trouble ahead. Using conflict models, practice the art of resolving conflict in various situations.
CM-4Y-0064A6
Tues., October 27
$49 [Register Now]
Module 7: Speak Up
Evaluate your speaking habits and determine how to improve on this essential business skill by learning the basics of oral communication. Learn how group dynamics affect your communication.
CM-4Y-0064A7
Tues., November 3
$49 [Register Now]
Module 8: Communicating Under Pressure
Everyone talks about stress, but what are you doing about it? In this fast-paced world, coping successfully with stress is essential. Learn how to cope with stress. Other topics include dealing with job burnout and breaking bad habits.
CM-4Y-0064A8
Tues., November 10
$49 [Register Now]
