Return to Summer 2007 Program Listings

IU South Bend

 Customer Service Modules

 

Customized Training at Your Site

Training that fits your organization's needs, schedules, and employee learning styles

Choose training modules individually or in combinations that meet your current demands
 
 

Customer Service Modules

• Communication Skills
• Communicating Under Pressure
• Dealing with Upset Customer
• Do You Hear What I Hear?
• E-mail Writing and Etiquette
• Ethical Dilemmas
• Improving Your Self Esteem

 • Looking Within: Identifying Communication
    Strengths and Weaknesses
• Personality Styles
• Telephone Skills
• Time Management
• Understanding Difficult Customer Types
• Understanding Others: Conflict Management

How to Begin the Process
 To develop a customized program for your workplace, contact Carolyn Fermoyle, (574) 520-4261.
E-mail cfermoyl@iusb.edu