Supervisory Management
Instructors
Charlie Adams: BS, University of Mississippi; a national speaker, longtime television anchor, features reporter and sportscaster who has been delivering presentations for over 25 years
Ron Crook: MA, BS, Western Michigan University; certified Safety & Health Manager, certified Safety Management System Auditor with over 20 years experience in manufacturing environments
David Eastman: MS, Indiana University; experienced and dynamic trainer and instructor
Charles Hobson, PhD: Purdue University; professor, management, Indiana University Northwest; over 20 years of training, consulting, and management development
Supervisory Management Certificate
Designed for:
- New supervisors
- Line or staff employees planning to move into supervisory positions
- Supervisors who want to expand their knowledge
Required Classes:
- Basic Supervision—nine modules
- Leadership Skills for Supervisors
- Employee Relations: How to Keep Good Employees
- Mastery of Business Fundamentals—online or Problem Solving
Important Information:
Total CEUs from required courses: 6.9-7.3
A one-time, non-refundable $25 registration fee is required
For more information and a certificate planning sheet, call 574-520-4261
How to Build a Positive Attitude and KEEP the Darn Thing!
Being positive and team-oriented is critical in today's environment. This class will address realistic tools organizations can use to keep their people as positive and team-oriented as possible. Insights from over 2,000 interviews with peak performers in the areas of personal attitude and commitment to the team will be shared.
Participants will go through a step-by-step process of how to build a positive attitude and how to keep it.
Key topics include:
- Specific steps to take this morning to launch into a positive day
- How to create a positive atmosphere in the workplace
- What to do when your positive attitude squirts away like a watermelon seed
- The 4 things everyone needs to assure themselves of positive days
Instructor: Charlie Adams
3 hours; 0.3CEU
SU-4Y-2036A
Wed., Sept. 9; 8:30-11:30 a.m.
AI001A, Management Training Center
$175 [Register Now]
Accident Prevention and Safety-Conscious Supervision
Class is designed specifically for managers, supervisors, team leaders, safety committees, and individuals with a supervisory or leadership role in the workplace. This is a practical, interesting, focused and thought-provoking class.
Key topics include:
- 10 key components of an effective safety program
- Four safety approaches to avoid
- Key safety philosophies to guide your efforts
- The Supervisor's dilemma and how it impacts safety
- The effect of supervisory safety attitudes
- The 5 levels of safety-conscious supervision and how to move to a higher level
- Steps to immediately enhance safety effectiveness
- Preventing unsafe acts (at-risk behaviors) from recurring
- The impact safety costs have on profitability
- Establishing safety goals and key results areas (KRA's)
- Making action plans and taking the initiative
- The importance of supervisory safety communications
- Identifying recognizable hazards and OSHA violations
Instructor: Ron Crook
7 hours; 0.7 CEU
$175 (includes materials and lunch)
SU-3Y-2077A
Wed., Aug. 12; 8:30 a.m.-4:30 p.m.
AI001A, Management Training Center
SU-4Y-2077A [CANCELLED]
Wed., Oct. 7; 8:30 a.m.-4:30 p.m.
AI001A, Management Training CenterSU-4Y-2077B
Wed., Nov. 11; 8:30 a.m.-4:30 p.m.
AI001A, Management Training Center [Register Now]
The Spirit of Customer Service
Developing and nurturing loyal customers is critical to the success of any business. This class involves insights, group discussion, compelling videos, and writing. It is for leaders who would like their people to understand the importance of having an “on fire spirit" for customer service.
Key topics include:
- The Role of Attitude in Customer Service
- Viewing the Customer as a Relationship and not a Transaction
- How the Best in Customer Service are able to Separate Themselves
- How to Understand What the Customer Truly Wants
- The Powerful “Taxi Cab” Customer Service Principle
Instructor: Charlie Adams
3 hours; .3 CEU
CS-3Y-2038A
Wed., Aug. 19; 8:30.-11:30 a.m.
AI001A, Management Training Center
$175
Legal Aspects of Supervision
Know your legal responsibilities to be more effective with those you interview, hire, and manage. Includes an overview of applicable employment laws; and hiring, interviewing and performance appraisal guidance. Learn required documentaiton and recordkeeping.
Instructor: Charles Hobson
6 hours; .6 CEU
Fee includes materials and refreshments; lunch on your own
SU-4Y-2247A [CANCELLED]
Fri., Oct. 9; 8:30 a.m.-3:30 p.m.
Elkhart Center A215
$250
Accountability In Action
Accountability is the backbone of every high functioning organization. Work gets done, customers are served, and profits are made because each and every person is doing what they said they were going to do.
Too many times, in too many businesses, though, slippage becomes the norm. Goals are not achieved, benchmarks are not met, results are not produced, and no one is held accountable.
Accountability in Action provides you with simple, yet powerful, ways to bring your people, your mission, and your methods into alignment.
You will learn how to:
- Create and tailor accountability plans that meet both individual and organizational needs
- Align your mission, vision, and values to provide the necessary infrastructure for accountability
- Make sure that each member of your team, group or organization has his or her intention and attention synchronized
- Design the internal systems necessary to support accountability at all levels
- Motivate your employees (and even yourself) to produce a culture of accountability
Accountability does not have to be onerous, punitive or complicated. By working together, with some basic tools and within some simple guidelines,
you can create a more productive, synergistic and enjoyable workplace!
Instructor: David Eastman
6 hours; 0.6 CEU
Fee includes materials and refreshments; lunch on your own
MG-4Y-2156A [CANCELLED]
Fri., Oct. 16; 8:30 a.m.-3:30 p.m.
AI001A, Management Training Center
$250
Stepping Up to Supervision
Designed for individuals looking to move into supervisory roles and experienced managers looking for a refresher course.
What Does a Supervisor Do? Perspectives on leadership roles, responsibilities, and skills.
Leadership Styles: Assess leadership behaviors used when engaged in attempts to influence the actions and attitudes of others.
Communication Basics: Obstacles and strategies to improve effectiveness.
Motivating Today’s Employees: Powerful motivators for today and the future.
Doing Delegation: Why does it fail? What is the leader’s role? What is the employee’s role?
Instructor: Charles Hobson
6 hours; 0.6 CEU
Fee includes assessment, materials and refreshments; lunch on your own
SU-3Y-2033A
Thurs., Aug. 6; 8:30 a.m.-3:30 p.m.
AI001A, Management Training Center
$250SU-4Y-2033A
Tues., Dec. 1; 8:30 a.m.-3:30 p.m.
Elkhart Center 215
$250 [Register Now]
Beyond Lip Service: Customer Service That Makes Them Say “Wow”
Customers’ tastes, values and expectations are all changing. Today’s successful organizations do more than just mouth tired, worn platitudes that “the customer is always right.” They anticipate their customers’ needs and partner with them to create truly, memorable service opportunities. If you want to hear a resounding chorus of “Wow” from your customers, Beyond Lip Service is the place to begin.
- What are the components of exceptional customer service?
- What do your customers really want?
- How can you manage your “moments of truth?”
- How can you take each and every customer interaction from the level of a boring transaction to a dynamic emotional transformation?
- What are the most effective ways to handle angry customers?
- How can you convert customer complaints into increased customer loyalty?
- How can you gain the position in your customers’ minds as their “partner of choice?”
Instructor: David Eastman
For more information, Contact Carolyn Fermoyle at 574-520-4191; e-mail at cfermoyl@iusb.edu
