Account Status
What is my balance?
Has my financial aid been credited?
When was my last payment received?
There is a parking fine (library fine, etc.) on my bill - what is this for?

Billing Information
How often are electronic bills generated?
How do I know when my payment is due?
What if I do not receive a bill?
Are there penalties for paying my bill after the due date?

Cost of Attendance
How do I get the most up-to-date fee information?
When will I know the rates for the upcoming academic year?

Electronic Billing
How do I pay my bill?
Since Pay-by-Phone is no longer used, can I pay with a credit card in the office or on the Web?
Can I use a convenience check written on my credit card to pay my bursar bill?
Is there an installment payment option?
What charges can I defer under the personal deferment plan?
Is there a cost involved in using the Personal Deferment Option?
Am I eligible for the Personal Deferment Option?
Who do I need to notify if I would like to use the Personal Deferment Option?

QuikPAY™
How do I make a payment on the Web?
Is QP available 24 hours a day?
I am sure the password I entered is correct. Why won't it work?
Can I make a partial payment?
Why does it say that payment is not allowed?
Where can I find routing and account numbers?
Why is my check payment not showing in my QP "Payment History"?
I am an authorized payer. Why can't I see payments made by my student?
Is there a penalty for a returned QP payment?
I received an e-mail notification that I have a new bill on QP. Does this mean that I will not receive a paper bill in the mail?
My QP payment was returned by my bank (insufficient funds, incorrect account number, etc.). Was the payment attempted a second time?
I have not received an e-mail notification. What do I do?

Refund Information
When will I get my financial aid refund?
How will my refund be sent?
How do I update my direct deposit information?
How do I get a book voucher?

How do I contact your office?

Account Status
What is my balance?
OneStart is the easiest way to get up-to-date balance information. Sign on to http://onestart.iu.edu and use the "Bursar/Billing" options to see your account balance.

Has my financial aid been credited?
Use OneStart to see what aid has credited to your account. If you think a credit is missing, use the "Financial Aid" option on OneStart to see the list of your awards. Contact the Office of Financial Aid, if you applied for aid, to determine why expected awards have not credited to your bursar account.

When was my last payment received?
You can find this information on OneStart at http://onestart.iu.edu. Choose the tab labeled "Self-Service" and click on "Bursar Account Summary" under the "Bursar & Financial Aid" channel.

There is a parking fine (library fine, etc.) on my bill - what is this for?
The department that placed the fine on your account keeps all records of your transactions. Contact the department directly for detailed information about the charge.

Billing Information
How often are electronic bills generated?
Bills are generated when there is new activity on your account or if you did not pay your previous month’s balance in full. The billing cycle runs every month, with the balance of new charges typically due the following month (past due charges are due immediately). A billing calendar, including payment due dates, is maintained on the bursar Web site at http://www.iusb.edu/~bursarsb/. An e-mail notification is sent to your IU e-mail account when a new bill is generated.

How do I know when my payment is due?
The due date is displayed in the top right corner of each electronic bill. Your payment in full is due by that date. Any charges previously billed are late and the statement due date does not apply. Those charges are due immediately.

What if I do not receive a bill?
If you do not receive an e-mail notification of bill availability 14 days prior to a due date, please use self-service through OneStart, http://onestart.iu.edu, to determine the balance due. Failure to receive an e-mail notification is not accepted as a reason for missing a payment due date and you may be assessed a late payment fee. Be sure to print your bill from QuikPAY™ ONLY. Your OneStart bursar account information IS NOT THE SAME AS YOUR BILL.

Are there penalties for paying my bill after the due date?
If your payment is not received in the bursar’s office by 5 p.m. of the due date noted on your bill, your account is considered past due. A student who has a past due balance is prevented from receiving certain university services including, but not limited to, enrollment verification, transcripts, registration, and diplomas. A late fee is assessed each semester to students who have not paid their balances.

Cost of Attendance
How do I get the most up-to-date fee information?
The Office of the Bursar maintains a Web site that provides current fees and other bursar information. Our Web address is: http://www.iusb.edu/~bursarsb/.

When will I know the rates for the upcoming academic year?
The Office of the Bursar publishes a complete fee schedule on our Web site as soon as the fees are approved. Approved fees for the upcoming academic year are usually available by early June.

Electronic Billing
Bursar Bills Delivered Electronically
IU South Bend advanced to all-electronic billing in fall 2006. For the past two years, bursar statements were available for viewing on and printing from the Web through our QuikPAY™ (QP) application. Using this same system, students and authorized payers receive e-mail notifications when a new bill is generated and have access to the statements much more quickly than paper bills are available, providing greater time for remitting payment by the due date (whether paying electronically or by mail).

Paper bills are no longer generated for bursar account activity. All students receive an e-mail when the monthly bill is available on the Web. In addition, any authorized payer created by the student has the option of receiving these bill notifications. Please refer to the section about QuikPAY™ on our Web site, http://www.iusb.edu/~bursarsb/, for details about using QP.

NOTE: The move to electronic billing does not mean a change in your payment options! You are not required to pay your bill online. You may view your statement history through QP and print copies as needed. You may elect to pay via QP, but you may also print a statement and mail it with your check to our payment processing address.

How do I pay my bill?

• Make all checks payable to Indiana University and include your name and 10-digit university ID number on the front of each check.
• Return your payment by check or money order to the address on the bottom of your printable account statement.
• Deliver your payment by check or money order to the drop box outside of the Office of the Bursar, Administration Building 101. Remember to include the lower portion of your bill with your payment.
• Payments by cash or a combination of cash and check(s) may be taken to room 101 in the Administration Building for processing.
• Make a payment online from your checking or savings account from the bursar home page. Click the QuikPAY™ link. This directs you to QuikPAY™ (QP), our electronic payment service. QP also allows you to print current and previous statements, view payments made, and view your current balance. You can also reach QP while in OneStart at http://onestart.iu.edu. Under the bursar channel, click “Make A Payment”.
• Paying past due charges: your payment for past due charges must be posted to your account by 4 p.m. for your hold to be released that evening. You will be able to register the following business day.

Since Pay-by-Phone is no longer used, can I pay with a credit card in the office or on the Web?
Yes, you can make a credit card payment via the Web at http://www.iusb.edu/~bursarsb/.

Can I use a convenience check written on my credit card to pay my bursar bill?
Yes, if you have access to your credit card in that format you may write a check and mail it to the university for payment of your bursar account. Please contact your credit card provider about access and any additional fees that the provider might assess.

Is there an installment payment option?
The Personal Deferment Option is available for students who register for classes during advance registration. This option allows you to pay fees in monthly installments during the term. The initial bill for the fall and/or spring term displays the minimum payment as 40 percent of the charges due for the current term, plus 100 percent of any prior term charges. Subsequent bills display the minimum payment as 50 percent of the remaining charges due. The balance of the charges are due on the following monthly bill. The deferment is offered each month until the last billing cycle for that term; at which time all charges must be paid in full.

What charges can I defer under the personal deferment plan?
You can defer any bursar charge for the current term. You cannot defer any charges from a previous term. For example: you can defer the fall term's tuition, mandatory fees, housing, parking, library fines, other course-related fees.

Is there a cost involved in using the Personal Deferment Option?
A $14 service charge is assessed to students who elect the Personal Deferment Option for the initial term billing. An additional $14 is assessed for the second month that you use the deferment option.

Am I eligible for the Personal Deferment Option?
If you are eligible for the Personal Deferment Option, your statement will indicate a minimum payment amount. A student who is assessed two or more consecutive late payment fees due to late payment of bursar balances will not be offered the Personal Deferment Option.

Who do I need to notify if I would like to use the Personal Deferment Option?
There is no formal enrollment or notification necessary. Simply make the minimum payment listed on your bill by the due date.

QuikPAY™
How do I make a payment on the Web?
The link to QuikPAY™, IU's e-check payment application, is available at OneStart: http://onestart.iu.edu. Log in, choose the self-service tab, find the bursar channel, and click on "Make a Payment".

Is QP available 24 hours a day?
No. QP is available during the following hours:
Monday - Friday 7:00 a.m. to 10:30 p.m.
Saturday 7:00 a.m. to 5:00 p.m.
Sunday 10:30 a.m. to 5:00 p.m.

I am sure the password I entered is correct. Why won't it work?
Please remember that all login names and passwords are case sensitive.

Can I make a partial payment?
You can make a payment for a specific amount by entering that amount in the payment box on the "Enter Payment Amount" page. Once you begin entering e-check information, the amount cannot be changed except to cancel the transaction and begin again. NOTE: your current account balance must equal at least $1 or payment is not allowed.

Why does it say that payment is not allowed?
If your current balance is less than one dollar you cannot make a payment. The system may be unavailable for some reason. Try again at a later time.

Where can I find routing and account numbers?
All the information you need to make your payment is on the bottom of your paper check. Click on the question mark next to the field for which you need clarification. A picture of a check shows where to find the information you need.

Why is my check payment not showing in my QP "Payment History"?
"Payment History" in QP shows only those payments made online. Payments made by check or cash via mail or in person are not reflected in QP.

I am an authorized payer. Why can't I see payments made by my student?
Your "Payment History" file in QP shows only the payments you made on the account. You cannot see payments made by your student or any other authorized payer. Only the student has access to the entire history of QP payments.

Is there a penalty for a returned QP payment?
Yes. Electronic payments are treated in the same manner as paper check payments. Therefore, returned QP payments are subject to the same penalties. You may be assessed a returned payment fee of 5 percent of the amount of the payment with a minimum fee of $20. QP payments used to release an encumbrance for registration which are subsequently returned results in the cancellation of your classes. You could also be required to make future payments in guaranteed funds only, be subject to late payment fees, and/or the loss of university services.

I received an e-mail notification that I have a new bill on QP. Does this mean that I will not receive a paper bill in the mail?
In July 2006, Indiana University South Bend switched to all electronic billing, which means that a paper bills are no longer mailed. To view your bill, go to http://onestart.iu.edu and, under the bursar channel, choose "Access E-Bill".

My QP payment was returned by my bank (insufficient funds, incorrect account number, etc.). Was the payment attempted a second time?
No. The QP electronic process does not resubmit rejected payments. However, Bank One resubmits payments returned for insufficient funds prior to notifying QP that your payment was not honored. If the payment goes through on the second pass, there is no record of a rejection. If the payment is not honored on the second attempt, it is returned to QP and noted as a rejection.

I have not received an e-mail notification. What do I do?
All IU students have e-mail notifications sent to their official IU e-mail address. You may verify this information through the Account Management Service or contact University Information Technology Services (UITS) for assistance. Authorized payers provide their own e-mail address in the "User Preferences" menu of QuikPAY™. If you have not been receiving e-mails at this address, it may be due to one of a few reasons:

• The e-mail address is incorrect. You may update the information by signing into QuikPAY™ with your authorized login and password and, under "User Preferences", change the e-mail address directly.
• Your e-mail address has changed since this one was entered into the system. Again, you may update it through the "User Preferences" menu.
• You may not have checked the box in QP which indicates that you want to receive e-mail notifications when a new bill is generated. This may be also done in the "User Preferences" menu.
• You may have spam blocker on your e-mail address which does not allow the e-mail notification to be delivered. Most spam blockers request that you add the e-mail address of the sender to your address book which allow the message to be delivered. All messages from QuikPAY™ regarding the bursar account are sent from qp@indiana.edu.

Refund Information
When will I get my financial aid refund?
Initial financial aid refunds are released several days prior to the start of a semester for students who meet all eligibility requirements. Refer to the bursar Web site for the particular term in question for more details.

• By direct deposit: once you see ‘refund’ noted on your bursar account on OneStart, you know that IU has forwarded your funds to your chosen bank/financial institution. You can generally expect your funds to become available in your bank account within three to four business days. Please check with your bank about the availability of your funds.
• By U.S. mail: if you do not have direct deposit, your check is mailed within two days of the date the refund is noted on your bursar account on OneStart. Please remember that once the check is mailed, Indiana University has no control over how long the post office takes to deliver it to you.

How will my refund be sent?
The quickest way to get a refund from your account is by setting up direct deposit to your bank account. You may do so on OneStart, http://onestart.iu.edu, by clicking on the "Sign Up for Direct Deposit" under the "Bursar/Billing" options. This may be set up with any bank in the United States. HINT: be sure to select BURSAR refunds once you begin the setup process.

If you choose not to use direct deposit, your refund is mailed to the address listed as your admissions address or your local address while you are enrolled.

How do I update my direct deposit information?
Should your bank or account number change, you can update your information by following the same process you used to set it up. Any information you enter overrides the previous information automatically.

How do I get a book voucher?
Due to Barnes & Noble becoming our new campus bookstore vendor, the Office of the Bursar no longer issues book vouchers to financial aid students. Financial aid is not processed until all documentation is received. Therefore, students should regularly review their "To Do" list on OneStart for notification from the financial aid office regarding additional documentation. For fastest receipt of any bursar refund, sign up for direct deposit through OneStart.

The bursar's office begins ordering fall refunds as soon as aid credits under the "Financial Aid" heading of your bursar account summary -- on or around August 20. If you are planning to use your excess financial aid to purchase books and supplies, be sure to set up direct deposit for your refund. On OneStart, look for the "Bursar & Financial Aid" heading, then click on "Sign Up for Direct Deposit". Follow the directions for "Bursar Refunds". Or click here. Direct deposit refunds normally take 2-3 business days to reach your bank account.

Back to top

You may contact the Office of the Bursar by phone at (574) 520-4253 or (574) 520-5526 or by e-mail at bursarsb@iusb.edu.

Contact the information center.