Problems sending or receiving e-mail
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Preferred address and forwarding problems
Overview
Below are resources for diagnosing and solving common e-mail problems. E-mail problems can arise with your account itself or with the configuration of your e-mail client (the software you use to access your e-mail account), and it's not always easy to tell which of these is to blame. Keeping your account within its alloted size (i.e., its "quota") by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.
Note: Most IU South Bend students Shakespeare (Webmail) e-mail accounts. Employees, faculty, and staff have Exchange accounts instead or in addition.
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General problems
Problems sending mail (especially out of the IU system) in Webmail
Receiving duplicate copies of e-mail messages
Missing Exchange mail in Microsoft Outlook
Nuisance or erroneous bounced e-mail messages
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Quota problems
What to do when you go over quota on your Shakespeare or Jewel account
Checking your quota usage on your Shakespeare or Jewel account
IMAP and local quotas on the Shakespeare and Jewel systems
What to do when you go over quota on your Exchange account
Checking your quota usage on your Exchange account
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Preferred address and forwarding problems
Registering your preferred address
Making an Exchange account your preferred address
Delays in preferred address changes
Strangely reformatted forwards in Outlook
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Mailing list problems
Non-receipt of distribution list mail
Receiving multiple copies of distribution list mail
"User unknown" messages in Majordomo
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