Thank you for your continued support and patience as we respond to the COVID-19 situation across the U.S. and around the world. We have developed this IUSB campus-specific FAQ page that we will be updating frequently. Additionally, please check the IU website,coronavirus.iu.eduand your email inbox regularly. I appreciate everyone’s cooperation in working together to mitigate the impact of this pandemic on our campus.
Susan Elrod, Ph.D.
Frequently asked questions
Find answers to questions the IU South Bend community is asking about issues related to coronavirus COVID-19.
IU has a stay at home policy until further notice. Buildings are closed except to those performing essential duties.
Due to the pandemic, all IU campus Commencements have been postponed. Please visit commencement.iu.edu for the latest information.
The Dental Clinic is closed. However, if there is a dental emergency, patients should contact the Healthlinc Center.
The Student Activities Centerparkinglot has been equipped with a Wi-Fi hot spot. Students, faculty, and staff without good Internet access at home can access IU’s wireless services, including Eduroam and IU Secure, from the comfort of their car while keeping proper social distancing.
IU South Bend’s Elkhart Center parking lot also has WiFi available.
Staff will be available by phone during normal hours of operation: 8 a.m.-12 noon, 1-4 p.m. Mondays through Thursdays. Please call them at 574-520-5557.
Due to COVID, IU South Bend’s HealthLinc Center has consolidated resources and healthcare workers to their Southeast Clinic. All their patients typically seen at IU South Bend site are welcome to be seen at the Southeast site at 1708 High St., South Bend. Please call 888-580-1060.
UITS is still providing support via many channels, even though our walk-up help desk is closed. Visithttps://uits.iusb.edu/how-to-get-support.htmlto see how to get help via phone, chat, web form, or by yourself by looking up the topic in the IU Knowledge Base.
We are working on mechanisms for student access to computers and Wi-Fi, particularly for those in the greatest need.
If you have any questions or need help, please contact the UITS Support Center at 574-520-5555 or firstname.lastname@example.org.
No, the Bookstore received guidance from its corporate office to close. While closed, their website will remain open for students to place orders and print shipping labels if they need to return their rentals from this semester. Bookstore staff will process orders upon reopening.
Faculty and staff who wish to return their permits due to remote work can return the permit to the office either by mail or virtually by e-mailing two pictures of the permit: one showing the permit intact, and then a second picture of the permit cut into five pieces. Visit Parking Serviceswebsitefor the email and mailing addresses.
For student permits, at this time there is no change to our current refund policy. Permits that are valid only through the end of the spring semester have already passed the return deadline for a refund. Student permits that do not expire until August may be returned for pro-rated refund of the summer amount.
Because of our continued commitment to everyone’s safety during the COVID-19 pandemic, summer sessions I and II at IU South Bend will be online. As a result, the required distance education fee will generally apply for these courses. More information about this fee can found here under Online Course Fee.
There are many options for paying for your summer classes, and the Office of Financial Aid and Scholarships is available to assist you. You can visit their website or call and speak to a financial aid representative at 574-520-4357 or 877-462-4872, x 4357. We also encourage you to check out the IU South Bend Summer 2020 On-Track Awards, designed to support students continuing to make progress towards their degree or certificate in summer 2020.
If you have already enrolled in a face to face course for summer, please contact your instructor to find out if it will be converted to online. If you wish to stay in the online course, no action is necessary. If you wish to withdraw, follow the regular process for withdrawal.
No university or third-party sponsored events will be held on campus and all university sponsored off campus events are cancelled through July 31. Event organizers are encouraged to reschedule or consider planning a virtual event.
Information for Faculty
During the suspension of face-to-face classes, faculty can get support from several IU and UCET resources to help move instruction online.
http://keepteaching.iu.edu/This website will guide you through the process of deciding how you will continue teaching your course and show you what tools we have available. More tutorial videos will be added, so continue to check there for the latest information.
Course evaluations are being administered for spring 2020 classes. However, each faculty member can decide whether or not to include the results in their annual reports or other evaluation files.
Yes, faculty who are currently tenure probationary, clinical assistant professor, or lecturer may opt to extend their tenure and/or promotion clock by one year. Faculty interested in doing so should discuss this with their chairs and or deans. For faculty due to be evaluated for tenure and/or promotion during 2020-21, they will need to notify Academic Affairs by May 15th if they wish to exercise this option. For other current faculty who are due for tenure and or promotion review at a later date, they must notify Academic Affairs by December 31, 2020 if they wish to opt for the one year extension.
Information for Students
You should receive a message from your instructor once they have decided how to proceed (e.g., Canvas, video conferencing, etc.). If you have not heard from your instructor by the end of spring break, please contact them.
We are working to make more campus technology resources available for students who may not have access to the technology at home, such as reliable internet access, or who are not familiar with taking online classes so they can complete their classes remotely. IU South Bend will provide access to certain on campus computer labs with controls put in place for recommended social distancing. We will have more information on hours and locations soon.
This site will help students better understand tech tools used in online courses.
Our goal is to have as many students move out as possible by March 20. We know this will not be possible for everyone and we have a process for allowing exceptions to the March 20 deadline. We will also be accepting petitions from students who have extenuating circumstances and may need to remain in our residence halls.
Here are the steps we will be following to reach the March 20 goal:
If you are still on campus and can do so, please return to your permanent home. We will be assigning time slots for students to come to campus to gather their belongings to move out. Information on this is provided below.
If you are away from campus right now, please follow instructions below.
If you do not have a place to go, let us know by filling out a petition to stay. Please click here to find and complete the request to stay form. This request form must be completed by March 20, 2020 at Noon.
How to schedule your move out time:
Because our main priority is the safety of our residents during move out, we are limiting the number of residents moving out at one time to under 40. Every student will have the ability to choose a morning or afternoon in which they arrive to campus, pack, and leave. You can click on this link to schedule (please use your full name) your day and time preference, A staff member will be calling to confirm your move out day and time. If you are not able to move your belongings out in this time frame, you will need to emailLiving@iusb.eduor speak with our staff who can arrange an alternate move out.
The Franklin D. Schurz Library and WERC will be closed until further notice. Many services will be provided remotely. More information is postedhere.
Students should follow the protocols of their internship or practicum site. Health science students may continue with clinical placements except where the hospital/clinic has closed off these opportunities. Health science students should not work in nursing homes.
The Titans Feeding Titans Food Pantry is open to support our community. Visitherefor hours and information.
Students looking for assistance for short-term needs like transportation, bills, or other challenges that might prevent them from completing your degree can apply for Emergency Relief Resourceshere.
To access a tutor’s Zoom meeting room, they will then click on the tutor’s name on the appropriate online schedule. Tutors will be in their virtual meeting rooms during their regularly scheduled shifts and supplemental instruction sessions.
Zoomdirectionsand a Zoomvideo tutorialon how to participate in online tutoring sessions are available on the ACE website in the Online Tutoring section.
Students, faculty, and staff should contact Ginny Heidemann, ACE Director (email@example.com/574-520-4823) or Kristy Patterson, ACE Tutorial Services Administrator (firstname.lastname@example.org/574-520-4251) with any questions.
All study abroad programs scheduled to depart after May 15th are being evaluated by IU International Programs. You will be contacted by your program manager with information on your program once a decision is made.
Yes. Due to the early move out of residence halls for the spring semester, students will receive a prorated housing credit. This credit will be applied to any unpaid charges on the student’s bursar account. If the credit exceeds the amount due on the student’s account, the excess will be refunded during the first week of the fall 2020 semester. Students mayrequest an earlier refund.
Academic advising will be conducted virtually as much as possible. Students needing assistance should contact the Titan Success Center or their advisor for directions. Registration for fall classes begins on March 23rd.
Computer labs for student use are available in EA 1105 (a PC lab) and EA 1113 (a Mac lab) Summer 1 Hours: Mon – Thurs 8 a.m. – 8 p.m. Fri 8 a.m. – 5 p.m. 1 p.m. – 5 p.m. Weekends.
Students should request access to these labs by calling the UITS help desk at 574-520-5555. They will be asked to confirm their user name and ID#. An access request will be submitted. Students must bring their Crimson Card for access and enter through the center door on the south side of the Education Arts building. Students must practice social distancing while in the building and wear a face mask.
Student Services such as disability services, student life, veterans services, and conduct are still being provided to students, just remotely. Please visit here for how to contact them.
The Student Counseling Center can provide safe and confidential services remotely to IU South Bend students beginning Monday, March 30. Whether you are an established client or new to the counseling process, please follow a few steps to ensure that we are able to get connected with you.
Please call the Student Counseling Center at 574-520-4125 to schedule an appointment with a Counselor. Please allow for up to a possible two business day response time from SCC staff.
Next, a Counselor will contact you to schedule a remote Zoom Health tele-counseling appointment. Your counselor will provide information on informed consent, rights and responsibilities, and also discuss how you will need to be prepared to participate in a Zoom Health tele-counseling session.
Please feel secure that Counselors have been engaged in extensive training over the past two weeks, and that your confidentiality is of upmost importance and protected from a remote site.
As always, there is no fee for counseling services. You simply need to be enrolled as an IU South Bend student.
If you are experiencing a mental health emergency, and need immediate crisis assistance, please call 911 or Memorial Epworth Center at 574-647-8400.
As all IU courses have moved online for the rest of the semester, credit hours, tuition, and mandatory fees for courses will not change.
However, some course fees may be adjusted. The university is still working through the process of determining which course fees might be adjusted.
Yes, IU South Bend adopted the S/F and P/F grading options for spring 2020 classes. Students can apply to have course grades changed at the end of the semester. Course grades of C or better can be changed to S grades; course grades of C- to D- can be changed to P. Students have until May 29th to petition for these grade changes. Additional information is available on the Registrar's webpage https://students.iusb.edu/registrar/index.html under Covid-19 grade policy.
Students will not be placed on probation or be dismissed as a result of performance in spring 2020 classes.
Yes, along with other IU campuses, IU South Bend will waive SAT and ACT test scores for students applying for admission this summer.
For the period between March 10 until further notice, vacation and PTO taken during this time will not count towards annual usage limits. There are no annual usage limits for income protection (sick days) and PTO sick leave. Please visit this HR website for more information.
As President McRobbie shared in hisMarch 10, 2020 announcement, students should try to complete their studies away from campus via virtual instruction.Human Resources is encouraging supervisors to be as flexible as possible in allowing students to leave campus. Working should not be made a requirement and punitive measures should not be applied to those who choose to leave campus due to COVID-19. For those student employees continuing to work, we encourage supervisors to help them maintain acceptable social distance while performing their work.
Below is a checklist forsupervising telecommuters.
Draft a work plan.Review the questions below with staff and work through answers together.
What routine responsibilities/tasks cannot be fulfilled while working remotely and how will it impact operations or other people? What are ways to reduce the impacts?
What routine responsibilities/tasks require regular communication and collaboration with others? Proactively contact each partner to confirm how you will communicate while everyone is working remotely.
Oftentimes employees experience fewer interruptions while telecommuting. Are there any special projects or tasks that you can advance while working remotely?
What events or meetings are scheduled during the time in which the temporary telecommuting arrangement is in place? Will they be postponed or canceled, or will they take place using technology? What follow-up needs to occur due to postponements or cancellations?
Conduct regular check-ins.Start each workday with a phone, video or instant message chat. Your employees will be eager for connection and information during the disruption and the structure will help everyone create a positive routine. For more information go to:https://hr.iu.edu/relations/telecommute/supervisor-checklist.html
Yes, in an effort to keepthoseemployees who rely on income provided by on campus jobs working,we are asking department supervisors to contact IU South Bend Human Resources. If your department has a need for a student, part-time,ortemporary employee or if you employ a student, part-time,ortemporary employee but do not have work for them,please contact Deb Schmitt,email@example.com, 574-520-4398 or Donna Palenik,firstname.lastname@example.org, 574-520-4236.
Supervisory approval is necessary to telecommute or work from home. Supervisors should be flexible in allowing employees who are able to do so to work from home.
Not all requests to telecommute can be approved due to the nature of the job. Decisions should be based upon whether or not an employee’s responsibilities can be performed from homeandwhether they have the equipment and technology available to fully perform their job away from campus.
During emergency and adverse situations, HR is encouraging supervisors to allow employees to do so if the employee can effectively balance family care and work.
Yes, below are telecommutingtips foremployees.
Define your workspace.Establishing a workspace, even if it is your kitchen table, gives your brain a cue that it is time for work.
Master the basics.
Add your telecommute schedule to your email signature line.
Use Skype or Teams or another instant messaging client to stay connected to colleagues.
Plan for a video calls/meetings by making sure you know how to turn on your computer’s camera and microphone and being aware that your colleagues may be able to see the background behind you.
Set daily goals, track them and share your progress.Start each day of telework by writing down what you need to achieve and then track your progress. Communicate with your supervisor and/or colleagues if you think your telework plan needs to be adjusted.
Eliminate distractions.Depending on your living arrangement, you may need to hang a “do not disturb” sign so your family members don’t interrupt you.
Prioritize privacy.Whether you are in your home or a common area, take five minutes to assess the privacy of your workspace.
Stay connected.You should feel confident about calling or messaging an employee who is teleworking anytime you would walk to their office or call them if you were working on-site.
Dress for work.Dressing casually is definitely a perk of working at home but getting “ready for work” is a daily ritual that many telecommuters swear by.