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All universities and academic units make service contributions on many levels within and outside the university. These contributions are diverse and differ across units and between individuals in the same academic unit. The mission of the School of Education focuses on school and the human services professions which direct, but do not limit, the service activities of many of the faculty from the school. This focus on schools and social service agencies reinforces the value our school puts on university and community service that focuses on these realms.

The 1998 document, "Service at Indiana University: Defining, Documenting and Evaluating," developed by the Strategic Directions Project gives professional service at a university a clear definition, appropriate categories, and indicators of quality of service.

"Service applies a faculty member's professional knowledge, skills, and expertise to benefit students, the institution, the discipline or profession, and the community in a manner consistent with the mission of the university and the campus." (p. 1)

This document identifies four types of faculty service and suggests examples of faculty activity exemplifying each area of the four areas of service. The first two are internal to the university, while the remaining two are external.

Internal Service

Student Evaluations

  • Advising students
  • Advising student organizations
  • Mentoring students or organizations
  • Providing seminars for academic skills
  • Tutoring general education students
  • Assisting students in transitions to work

Peer Review & Evaluation

  • Contributing to tasks forces
  • Elected member of faculty governance
  • Representing the university to the public
  • Committees services at various levels
  • Providing leadership in a unit

External Service

Service to Discipline or Profession

  • Contributing time and expertise to professional societies or organizations
  • Participating in accreditation activities
  • Editing a professional journal
  • Organizing professional conferences
  • Establishing professional standards
  • Serving as an elected officer in professional societies

Service to the Community

  • Consulting with public and private organizations
  • Making research understandable and useful in specific professional and applied settings
  • Testing concepts in real-world situations
  • Presentations for the public
  • Evaluating program or policies
  • Seminars & conferences on public issues
  • Participating in government meetings participating in collaborative meetings with schools and agencies
  • Communicating in non-academic media

It is essential that a candidate for promotion and/or tenure demonstrate the quality of service. Among the indicators that could be used to demonstrate the quality of a faculty member's service are: importance of role (e.g., committee chairs); impact/significance of the work; the relationship of the work to disciplinary expertise; communication and dissemination; interaction with teaching and research.