• David Eastman :: MS, Indiana University; experienced trainer and instructor

Basic Supervision Certificate Online

Adaptable to the needs of many organizations, this online series is designed for first-line or mid-level managers or for those making the transition into management. You will learn to lead and motivate more effectively, build better relationships through mutual understanding, enhance work-related communication, and increase your own and your organization's level of excellence. Instruction will be provided entirely online, in a self-paced yet thorough analysis of these concepts.

This course is designed to help you develop the core knowledge and skills needed to supervise employees. Whether you are already a supervisor or hoping to be one someday, this course will provide you with information, tools, and ideas that will help you do a great job.

After completing this course, you will be able to

  • identify typical responsibilities of supervisors and recognize how to get started in a supervisory job.
  • recognize ways to heighten employee commitment and cooperation.
  • apply knowledge about personality preference and type dynamics to facilitate communcation in business situations.
  • develop your own leadership skills and help employees develop theirs.
  • speak assertively in business situations, especially when giving feedback to employees.
  • listen actively to others and avoid becoming defensive in the face of criticism.
  • use tools to more effectively solve problems and make decisions.
  • set and achieve personal and work goals.
  • help yourself and others better cope with change in the workplace.


Unit 1: Understanding Others
Unit 2: Becoming a Leader
Unit 3: Communicating Effectively
Unit 4: Solving Problems and Making Decisions
Unit 5: Setting Goals and Managing Change

10 hours; 1 CEU

Classes begin Classes begin Jan. 7, Feb. 11, Mar. 11, Apr. 8, May 13, June 10     [online registration available soon]