Customized Training

In designing a training program for you, we carefully match the instructor to the topic and your particular needs. All of our instructors are selected because of their:

  • appropriate education;
  • professional knowledge and/or certification;
  • practical workplace experience

Ready...Relevant...Right Now...

  • At your site;
  • At the IU South Bend campus and the Elkhart Center;
  • Daytime, evening, weekend—at times convenient to your business operations;
  • Multiple sessions over time or one and two-day workshops

We will assist you by developing training that:

  • is tailored to your organization;
  • develops solutions to meet the challenges facing your organization;
  • facilitates learning to enhance performance;
  • builds in value for both the organization and the individual;
  • supports your long-term business goals;
  • awards Continuing Education Units (CEUs) and certificate

Supervision Training

Bring our Supervision Modules to Your Workplace
We can work with you to arrange training that fits your organization’s needs, schedules, and employee’s learning styles. Choose training modules individually or in combinations that meet your organization’s needs.

Supervision Basics

  • Roles and Responsibilities
  • Motivation and Morale
  • Doing Delegation
  • Time Management
  • OJI: On the Job Instructions
  • Meeting Management
  • Stepping Up to Supervision


  • Communication Skills
  • Managing Different Styles
  • The Assertive Supervisor
  • Conflict Resolution
  • Crucial Confrontation
  • Body Language: Read It, Use It
  • Working Together, Better than Ever: Communications and Teambuilding
  • Language of Influence
  • The World of Professional Speaking

Human Resources

  • Legal Overview for Supervisors
  • Preventing Sexual Harassment
  • Preventing Workplace Violence
  • Discipline and Defensible Documentation
  • “Right Hiring"
  • The Employment Process: Hiring for the 21st Century
  • Preventing Sexual Harrassment in the Workplace
  • Take the Fear Out of Performance Appraisals

Executive Training/Management

  • Leading in Challenging Times
  • Change Surfing: Riding the Waves of 21st Century Success
  • How to Build a Positive Attitude and KEEP the Darn Thing
  • Risk Management
  • Accident Prevention and Safety-Conscious Supervision, Supervision
  • The Secrets of Customer Service
  • Accountability in Action
  • Cool Head, Warm Heart: Stress Management When the Heat Is On

Advanced Topics

  • Building and Leading a Team
  • Coaching
  • Managing Change
  • Managing the Multi-Generational Workforce`
  • Managing Up, Down and Sideways
  • Leadership
  • Giving Presentations

How to Begin the Process

To develop a customized program for your workplace, contact :

Tim Ryan (574-520-4168 or;

David Eastman (574-520-4191 or; or 

Mike Mancini (574-520-4415 or