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Quality Management

Instructor //

  • Bob Kukla | MBA, Northern Illinois University; former director of quality and engineering for large tier one suppliers; fellow of the American Society for Quality; RAB Certified Systems Lead Auditor; American Society for Quality Certifications for Six Sigma Black Belt, CQE, CCT, CMI, CQA, CQMOE, CQPA, CQT; principal member of the CI Quality Consulting Group, Inc. in Edwardsburg, Michigan since 1996

Thinking Lean and ISO System

Discussions will include basic Lean concepts and how they can support the ISO requirements and how the ISO requirements can support the implementation of the Lean activities.  Real world examples will be presented to support the concepts for improvement and payback.

Who Should Attend

Personnel trying to implement Lean techniques within an ISO registered organization.

6 hours | 0.6 CEU

If you would like to see this course offered,  call [574-520-4261] or e-mail [] to be placed on an interest list.

ISO 9001Management Representative

Learn the techniques for performing the tasks of an effective Management Representative for the registered quality system. 

Topics are taught by a former Management Representative for a large automotive tier one company that was the first to be audited for QS-9000 with the U.S. registration Accreditation Board and Automotive Industry Action Group [AIAG) in attendance.

The topics will include:

  • overview of ISO/TS System requirements and responsibilities
  • critical maintenance activities for system effectiveness, communication, management review meeting preparation and performance
  • control of system documentation and records, objective development
  • annual activities for effectively maintaining the system
  • preparing for registration and surveillance audits

Will also address any questions or issues that the seminar participants may bring to the session

Who Should Attend

Recently appointed management representatives who want to learn how to effectively perform responsibilities and meet system requirements.
Also, experienced reps should attend to learn some new ideas for improving and maintaining their registered systems.

6 hours | 0.6 CEU

Fri. | Jan. 24 | 8:30 a.m.-3:30 p.m
South Bend                         

Fri. | Apr. 25 | 8:30 a.m.-3:30 p.m.
Elkhart Center         [register online]

NEW! Problem Solving and Root Cause Analysis

[Formerly Corrective Action and Problem Solving]

Learn how to apply the basic techniques for implementing effective corrective actions and addressing product quality problems. 

Topics include

  • corrective action vs. corrections
  • problem definition
  • containment of problems
  • practical root cause analysis techniques
  • selecting effective solutions for mitigation of risk
  • implementing actions for improvement for organizational sustainability
  • verifying actions for effectiveness

Practical techniques will be presented and emphasized for the participants to apply for payback.  A class example will be utilized to provide experience and application.  Also, participants may bring issues for discussion.

Who Should Attend: Those responsible for effectively responding to internal and external product quality issues.  This may include quality function personnel, operations personnel who need to address problems, and any personnel who must effectively respond to customer requests for problem solving and improvement.

6 hours | 0.6 CEU

Fri. | June 13 | 8:30 a.m.-3:30 p.m.
South Bend        

ISO Auditing Tips

Overview of basic concepts for internal auditing and “tips” for improving performance and payback.  The Clauses in ISO 9001:2008 and ISO/TS 16949:2009 will be reviewed for requirements and methods to evaluate conformance and effectiveness.  Real world practical examples will be used to support the discussions and tips for improving your internal audit activity.

Who Should Attend

Current and new internal auditors who want to learn new ideas and ask questions.

6 hours | 0.6 CEU

Fri. | Feb. 28 | 8:30 a.m.-3:30 p.m.
South Bend         [register online]