Quality Management

Instructor //

  • Bob Kukla | MBA, Northern Illinois University; former director of quality and engineering for large tier one suppliers; fellow of the American Society for Quality; RAB Certified Systems Lead Auditor; American Society for Quality Certifications for Six Sigma Black Belt, CQE, CCT, CMI, CQA, CQMOE, CQPA, CQT; principal member of the CI Quality Consulting Group, Inc. in Edwardsburg, Michigan since 1996

NEW! Problem Solving and Root Cause Analysis
[Formerly Corrective Action and Problem Solving]

Learn how to apply the basic techniques for implementing effective corrective actions and addressing product quality problems. 

Topics include

  • corrective action vs. corrections
  • problem definition
  • containment of problems
  • practical root cause analysis techniques
  • selecting effective solutions for mitigation of risk
  • implementing actions for improvement for organizational sustainability
  • verifying actions for effectiveness

Practical techniques will be presented and emphasized for the participants to apply for payback.  A class example will be utilized to provide experience and application.  Also, participants may bring issues for discussion.

Who Should Attend: Those responsible for effectively responding to internal and external product quality issues.  This may include quality function personnel, operations personnel who need to address problems, and any personnel who must effectively respond to customer requests for problem solving and improvement.

6 hours | 0.6 CEU

Fri. | June 13 | 8:30 a.m.-3:30 p.m.
South Bend