- Bob Kukla | MBA, Northern Illinois University; former director of quality and engineering for large tier one suppliers; fellow of the American Society for Quality; RAB Certified Systems Lead Auditor; American Society for Quality Certifications for Six Sigma Black Belt, CQE, CCT, CMI, CQA, CQMOE, CQPA, CQT; principal member of the CI Quality Consulting Group, Inc. in Edwardsburg, Michigan since 1996
Learn how to apply the basic techniques for implementing effective corrective actions and addressing product quality problems.
- corrective action vs. corrections
- problem definition
- containment of problems
- practical root cause analysis techniques
- selecting effective solutions for mitigation of risk
- implementing actions for improvement for organizational sustainability
- verifying actions for effectiveness
Practical techniques will be presented and emphasized for the participants to apply for payback. A class example will be utilized to provide experience and application. Also, participants may bring issues for discussion.
Who Should Attend: Those responsible for effectively responding to internal and external product quality issues. This may include quality function personnel, operations personnel who need to address problems, and any personnel who must effectively respond to customer requests for problem solving and improvement.
6 hours | 0.6 CEU
Fri. | June 13 | 8:30 a.m.-3:30 p.m.