- Bob Kukla | MBA, Northern Illinois University; former director of quality and engineering for large tier one suppliers; fellow of the American Society for Quality; RAB Certified Systems Lead Auditor; American Society for Quality Certifications for Six Sigma Black Belt, CQE, CCT, CMI, CQA, CQMOE, CQPA, CQT; principal member of the CI Quality Consulting Group, Inc. in Edwardsburg, Michigan since 1996
ISO 9001Management Representative
Learn the techniques for performing the tasks of an effective Management Representative for the registered quality system.
Topics are taught by a former Management Representative for a large automotive tier one company that was the first to be audited for QS-9000 with the U.S. registration Accreditation Board and Automotive Industry Action Group [AIAG) in attendance.
The topics will include:
- overview of ISO/TS System requirements and responsibilities
- critical maintenance activities for system effectiveness, communication, management review meeting preparation and performance
- control of system documentation and records, objective development
- annual activities for effectively maintaining the system
- preparing for registration and surveillance audits
Will also address any questions or issues that the seminar participants may bring to the session
Who Should Attend
Recently appointed management representatives who want to learn how to effectively perform responsibilities and meet system requirements.
Also, experienced reps should attend to learn some new ideas for improving and maintaining their registered systems.
6 hours | 0.6 CEU
Fri. | Apr. 25 | 8:30 a.m.-3:30 p.m.
[Formerly Corrective Action and Problem Solving]
Learn how to apply the basic techniques for implementing effective corrective actions and addressing product quality problems.
- corrective action vs. corrections
- problem definition
- containment of problems
- practical root cause analysis techniques
- selecting effective solutions for mitigation of risk
- implementing actions for improvement for organizational sustainability
- verifying actions for effectiveness
Practical techniques will be presented and emphasized for the participants to apply for payback. A class example will be utilized to provide experience and application. Also, participants may bring issues for discussion.
Who Should Attend: Those responsible for effectively responding to internal and external product quality issues. This may include quality function personnel, operations personnel who need to address problems, and any personnel who must effectively respond to customer requests for problem solving and improvement.
6 hours | 0.6 CEU
Fri. | June 13 | 8:30 a.m.-3:30 p.m.
South Bend [register online]