Problems sending or receiving e-mail
On this page:
- General problems
- Quota problems
- Preferred address and forwarding problems
- Mailing list problems
Below are resources for diagnosing and solving common e-mail problems. E-mail problems can arise with your account itself or with the configuration of your e-mail client (the software you use to access your e-mail account), and it's not always easy to tell which of these is to blame. Keeping your account within its alloted size (i.e., its "quota") by deleting and/or moving messages, and properly specifying your preferred address, will save you from the most common problems with mail receipt. With regard to sending mail, correctly specifying your SMTP mail server in the configuration of your client, and using the proper addresses for your recipients, will avoid two of the most common problems.
Note: Most IU South Bend students Shakespeare (Webmail) e-mail accounts. Employees, faculty, and staff have Exchange accounts instead or in addition.