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NuPoint Voicemail Reference

On this page:

To set up your voice mailbox

1. Dial 4848
2. At the "Please enter your passcode" prompt, dial the temporary code which was given to you. You will hear a prompt which says "Welcome to your voice message center." Listen to and follow the instructions.
3. You may set up your mailbox by:
a. Establishing a 4 digit PASSCODE
b. Recording a GREETING
c. Recording your NAME 

To establish or change a passcode

1. Dial U or 8 for User Options
2. Dial P or 7 for Passcode and press #
3. Dial a new passcode (4 or more digits)
4. Dial X or 9 to exit
5. Listen to all instructions

To record your name

1. Dial U or 8 for User Options
2. Dial N or 6 for Name
3. Record your first and last name
4. If satisfied: Dial X or 9 to exit
5. Listen to all instructions

To record a primary greeting for your callers

1. Dial U or 8 for User Options
2. Dial G or 4 for Greeting
3. Record a greeting which the caller will hear if your phone is busy, is set on call forward, or if there is no answer
a. If satisfied: Dial X or 9 to exit
b. If not satisfied: Dial D or 3 and follow the instructions to record a new message

To record or change your conditional personal greeting

1. Dial 4848
2. Enter your passcode. Listen to and follow the instructions.
3. Choose U or 8 for User Options
4. Choose G or 4 to Change your Greetings
5. Choose C or 2 to Change your Conditional Personal Greetings
6. Choose B or 2 to Change your Busy Greeting
7. Choose F or 3 to Change your Call Forward Greeting
8. Choose N or 6 to Change your No Answer Greeting
9. Choose X or 9 to exit to the previous menu
10. Select one of the above and then choose R or 7 to Record your chosen Greeting
11. After recording your greeting, press R or 7 to Review your recording, D or 3 to Discard it and record over, A or 2 to Append to it and continue recording, or press X or 9 to save your greeting
12. Repeat steps 10 and 11 to record other Conditional Greetings
13. Choose X or 9 to exit to the previous menu
14. Choose E or 3 to Enable your Conditional Personal Greetings
15. Choose X or 9 to exit to the main menu
16. Choose X or 9 to exit the system

To access your voice mailbox from your campus phone

1. Dial 4848
2. Enter your passcode when prompted (If you forget your passcode, call the Information Technologies Help Desk at ext. 5555.)

To access your voice mailbox from another location on campus or from off campus

1. Dial 4848, or 520-4848 (if off campus)
2. Press * (omit when dialing from off campus)
3. Enter your telephone extension (or mailbox number)
4. Enter another * (Press * when dialing from off campus)
5. Enter your passcode

To listen to your messages

Note: If you have unplayed messages you will hear a stutter dial tone on single line phones. If you have a phone equipped with a red signal button, the light will flash when you have a message.

1. Dial P or 7 to Play a message
2. Dial P or 7 to Play the current message again
3. To go forward 5 seconds, press #; to go backwards
5 seconds, press *; to pause, press 1 then P to continue
4. Dial A or 2 to Answer the message
5. Dial G or 4 to Give it to another user
6. Dial K or 5 to Keep the current message
7. Dial D or 3 to Discard it
8. Dial M or 6 to Make a new message
9. Dial X or 9 to exit Voice Mail.

Tips for Effective Voice Mail Use

  • Always enter # when you have stopped speaking when you are recording your greeting, making a message, or recording your name. Otherwise you may end up with silence at the end of your message.
  • Check your Voice Mailbox regularly.
  • When you are out of the office for an extended period of time, change your greeting to announce that you will be unavailable.
  • The Centigram Voice Mail System responds to standard tone signals made by most touchtone phones. If the system does not respond to your passcode, make sure your telephone is set to tone and not to pulse. Remember, a rotary phone cannot be used for retrieving voicemail.
  • You can use the * key to undelete a message that you have deleted by mistake if you use it immediately after you have deleted the message.
  • Using Conditional Greetings gives your callers a better idea of why you did not answer your telephone. There are 3 different Conditional Greetings - a "Busy" Greeting (callers hear this when you are on the phone), a "No Answer" Greeting (callers hear this when your telephone is not answered within 4 rings) and a "Call Forward" Greeting (callers hear this when your telephone is call forwarded to voicemail).
  • To call-forward your telephone, dial #1, followed by the number you wish to forward to. To call-forward your telephone to voicemail, dial #1, then 4848. To cancel call-forward, dial #1.
  • During message playback you can press the following keys at any time :
1 to pause for 30 seconds

* to move back 5 seconds

# to move forward 5 seconds

8 to skip to your next message

8 * to go back to the beginning of your previous message

NuPoint Voice Mail

Dial By Name  

You can use the Voice Mail system to dial by the last name of the person you are trying to contact if you do not know the person's extension or voice mailbox number. To do so, dial 520-4848 and you will hear an initial greeting of "Thank you for calling Indiana University South Bend. . . ."

Press 7 to access the dial by name directory. Press 0 to exit the directory assistance during the recording.

Note: If the last name of the person you are trying to reach begins with "Q" or "Z," press the number 1 key pad and enter the remaining characters of the person's last name, followed by the first name. If the person is not listed in the directory, contact the IT Help Desk, ext. 5555, so the name can be added to the on-line directory assistance.

If you experience difficulty using the directory assistance feature and you are dialing from a touch tone phone, make sure the signal being sent is set for "tone" instead of "pulse" dialing. The Panasonic phones on campus have a switch, located on the back, that can be changed from pulse to tone dialing.

Occasionally when the University loses power, you may lose your message waiting indicator (a stutter tone if you have a single-line phone or a flashing light if you have a multi-line phone).

If you had unplayed messages at the time of the power outage, you will not hear a stutter tone or see a flashing light. The message waiting indicator will function normally after you listen to your unplayed messages.

IMPORTANT !

The system records up to 15 messages. Unplayed messages are retained for 15 days and played messages are purged after 72 hours (3 days). If you attempt to access your mailbox inaccurately five times within 24 hours, the Centigram system automatically locks you out of your mailbox. Call the IT Help Desk, ext. 5555, to reset the bad passcode count or wait 24 hours to try again. Also call the IT Help Desk if you forget your passcode.