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UNICOM AT IU SOUTH BEND

Frequently Asked Questions about UNICOM

What is the difference between UniCom and Lync?
How do I dial phone numbers with UniCom?
What is an authorization code and why do I need one to dial long distance?
When placing a long distance call, how will I know when to enter my authorization code?
I've forgotten my authorization code. How do I look it up?
What is the easiest way to listen to my voice mail under UniCom?
I'm reading my voice mail my voice mail as an e-mail and it does not make sense to me.
I'm new to UniCom. What resources are available to help me learn to use UniCom effectively?
Why do I need to complete the 911 Acknowledgment Statement?
If I have a problem with UniCom, who should I contact for help?

What is the difference between UniCom and Lync?

The two terms are often used interchangeably. UniCom refers to Unified Communication, which is IU's effort to bring voice, e-mail and video together in a unified desktop application. Lync refers to Microsoft Lync, which is a specific software application that accomplishes unified communication by leveraging Microsoft Exchange and Outlook.

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How do I dial phone numbers with UniCom?

Calling another phone number on campus does not change – just dial the last 4 digits as you always have. Of course, it is easy to just point and click using the Lync client. That way, you don't have to try to remember someone's phone number.

For all calls off-campus, dial the area code and the number (10 digits). This is true whether or not the call is long distance. No more dialing '9' for an outside line and no more dialing '1' and then the area code. This is identical to how you dial phone numbers from a cell phone.

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What is an authorization code and why do I need one to dial long distance?

Once you are using UniCom for your phone service, you will need an authorization code to dial long distance. Your authorization code is 7 digits and is unique to you. Consequently, you can use your authorization code to make a long distance call from any UniCom phone – not just the one in your office. Using an authorization code also prevents someone else from using your phone to make a long distance call and have it billed to your auth code.

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When placing a long distance call, how will I know when to enter my authorization code?

Since both toll-free and long distance calls entail dialing 10 digits, it is not obvious when you need your auth code, so here's how to tell. If the call is toll-free, the call will ring through and you're all set. If the call is long distance, you will hear it start to ring and then you will hear a steady dial tone. When you hear this steady dial tone, enter your 7-digit auth code, followed by the # key. Your call will then go through.

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I've forgotten my authorization code. How do I look it up?

Go to https://cms.indiana.edu/authlookup.pl. You will need to enter your IU username and password.

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What is the easiest way to listen to my voice mail under UniCom?

Since UniCom unifies e-mail and voice mail, voice mail messages are simply part of your e-mail. This makes it much easier to listen to your messages than under the old voice mail system.

There are two easy ways to listen to your voice mail. The first method is to use the Microsoft Lync client and click on the Phone icon. If you have voice mail messages, they will be displayed here and you can point and click to play.

The second method is to simply open the accompanying e-mail. You will see the first part of the message displayed (or all of it if it is a short voice mail). To listen to the voice mail, open the accompanying attachment – it is simply a wave file and can be played using your favorite player application (e.g. Windows Media Player or Real Player).

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I'm reading my voice mail my voice mail as an e-mail and it does not make sense to me.

Depending on several factors, something can be “lost in translation” between the actual voice mail and what appears on the screen. The best thing to do is listen to the attached wave file.

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I'm new to UniCom. What resources are available to help me learn to use UniCom effectively?

Start with https://unicom.iusb.edu. You'll find all sorts of helpful information, including dates and times for training sessions.

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Why do I need to complete the 911 Acknowledgment Statement?

You can technically use your UniCom phone from anywhere you can get on the Internet. Consequently, if you call 911, the emergency response folks may not be able to tell exactly where you are. When you complete the 911 Acknowledgment Statement, you are signifying you understand this limitation.

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If I have a problem with UniCom, who should I contact for help?

You can contact the IU South Bend UITS Support Center (helpdesk@iusb.edu or x5555, then press 2).

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