Troubleshooting in WCMS
While working in WCMS you may encounter errors or problems. For additional support or resources you can visit the WCMS@IU website.
Some common problems you might encounter:
If you are changing an existing link make sure to "break" or "unlink" it first before changing the link.
Be sure your link browse window is not behind your browser. Sometimes when clicking around the window can be hidden behind your browser.
Click "submit" at the bottom of the page before selecting "Publish". If you select "Publish" first your browser may navigate you away from the page you are working on.
Be sure you are highlighting the page you want to publish in your site folder. Select the dropdown arrow and click "Publish" or select "Publish" when viewing the page on the top right tab next to "more".
Make sure you have refreshed the page online. Sometimes publishing can take time if there are other items in the system waiting to be published.
If you can't see your site folder in WCMS or can't gain access to view your folder, contact the UITS Support Center and tell them what site specifically you need to gain access to.
Unfortunately, only the addresses without the “www” work. Please refrain from using “www” when promoting your department websites. The only use of “www” going forward will be for the campus website www.iusb.edu.
Some pages may view with disrupted templates if users are viewing the page on Internet Explorer version 7 or older. Newer versions of IE as well as Mozilla Firefox and Google Chrome, should view the templates correctly. Unfortunatly, we cannot devote time to reparing compatiblity issues on old versions of browsers. If you are using an up-to-date version of IE, Firefox, or Chrome and are still having visibility problems contact the UITS Support Center and tell them what site (URL) and what problem you are experiencing.